This course is offered online and it is recommended you complete a short self-assessment to ensure readiness before taking an online course.
HTM. 124 EXCELLENCE IN GUEST SERVICE (.5)
Hours/semester: 8-9 lecture.
In this short course students will prepare to take the Certified Guest Service Professional (GSP) exam awarded through the American Hotel and Lodging Association. Focus on quality customer service: what it is and how to deliver it in a hospitality business, benefits of high quality customer service, skills to engage the guest, effective strategies for handling dissatisfied customers, and service recovery techniques. Transfer credit: CSU.
Hours/semester: 8-9 lecture.
In this short course students will prepare to take the Certified Guest Service Professional (GSP) exam awarded through the American Hotel and Lodging Association. Focus on quality customer service: what it is and how to deliver it in a hospitality business, benefits of high quality customer service, skills to engage the guest, effective strategies for handling dissatisfied customers, and service recovery techniques. Transfer credit: CSU.
Textbook: View textbook in Bookstore
Instructor:
Lorraine Salceda, salcedal@smccd.edu
Section Information as of Thursday, January 2 2025 - 04:08:25 am
Course status: Closed
InstructorSection | Meeting Date | Meeting Time | Days | Building | Room | Section | Section Description |
---|---|---|---|---|---|---|---|
Instructor: Lorraine Salceda | 08/14-12/16 | Online course | 0000 | OLH | Online |
Critical Dates for this Course | Date |
---|---|
Last day to add class | August 27, 2024 |
Last day to drop with a refund | August 23, 2024 |
Last day to drop without a "W" | September 5, 2024 |
Last day to drop with a "W" | November 13, 2024 |
Last day to change to Pass/No Pass Grading Option | December 16, 2024 |