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HTM. 124 –  Excellence in Guest Service (CRN: 94618) at  Skyline College for Fall 2024

Skyline College Website Webbased Class

This course is offered online and it is recommended you complete a short self-assessment to ensure readiness before taking an online course.

HTM. 124 EXCELLENCE IN GUEST SERVICE (.5)
Hours/semester: 8-9 lecture.
In this short course students will prepare to take the Certified Guest Service Professional (GSP) exam awarded through the American Hotel and Lodging Association. Focus on quality customer service: what it is and how to deliver it in a hospitality business, benefits of high quality customer service, skills to engage the guest, effective strategies for handling dissatisfied customers, and service recovery techniques. Transfer credit: CSU.


Skyline College (Online Course)

Number of Units: .5


Section
OLH - Online
Meeting Date: 08/14-12/16
Meeting Time:
Days:
Online course Room: 0000
Instructor: Lorraine Salceda
Critical Dates for this Course Date
Last day to add class August 27, 2024
Last day to drop with a refund August 23, 2024
Last day to drop without a "W" September 5, 2024
Last day to drop with a "W" November 13, 2024
Last day to change to Pass/No Pass Grading Option December 16, 2024
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